Shipping + Returns

We want your Denisha Danielle order to arrive just as thoughtfully as it was prepared. Below you’ll find information about processing, shipping, returns and what to do if something isn’t quite right.

Shipping

Where do you ship?

We currently ship Ritual products throughout the United States. At this time, we do not offer international shipping for Ritual products.

When will my order ship?

Orders are typically prepared for shipment within 2 business days, excluding holidays. Once your order is shipped, you’ll receive a confirmation email with tracking information. During especially busy periods, processing may take a little longer. If we anticipate a significant delay, we’ll let you know.

How long does shipping take?

Delivery times vary based on your destination and the shipping method selected at checkout. Estimated delivery times begin once your order has shipped. Please keep in mind that carrier delays can occasionally occur and are outside of our control.

How much is shipping?

Shipping costs are calculated at checkout based on your order and delivery destination.

Returns

Can I return my order?

We hope you love what you’ve chosen. If something isn’t quite right, unopened and unused products may be returned within 14 days of delivery. Because of the personal nature of our Ritual products, we cannot accept returns of products that have been opened or used. To request a return, please contact us at hello@denishadanielle.com before sending your order back. Items returned without prior authorization may not be accepted. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Can I exchange an item?

We don’t currently offer direct exchanges. If your unopened and unused item is eligible for return, you may return it according to the policy above and place a new order for the item you’d prefer.

Damaged or Incorrect Orders

What if my order arrives damaged?

We’re sorry your order didn’t arrive as expected. Please contact us at hello@denishadanielle.com within 3 days of delivery with your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right.

What is I received the wrong item?

Please contact us at hello@denishadanielle.com with your order number and the item you received. We’ll make sure the issue is corrected.

Refunds

Once your return has been received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process the refund after it has been issued. Original shipping charges are non-refundable unless the return is the result of an error on our part.

Order Changes + Cancellations

We begin preparing orders as quickly as possible. If you need to change or cancel your order, please contact us at hello@denishadanielle.com as soon as you can. We’ll do our best to accommodate your request before your order has been processed for shipment. Once an order has shipped, it cannot be changed or canceled.

Lost or Missing Packages

What if my package is marked delivered but I can’t find it?

If your tracking information shows that your package was delivered but you haven’t received it, please check around your delivery location and with members of your household or neighbors first. If you’re still unable to locate it, contact the carrier using your tracking information. If you need additional help after contacting the carrier, reach out to us at hello@denishadanielle.com and we’ll do what we can to assist.

Still Need Help?

We’re happy to help. If you have a questions about your order, shipping, or a return that isn’t answered here, contact us at hello@denishadanielle.com .